Shipping Policy
Last updated: May 17, 2024
At Fairprice Mall, we strive to provide reliable, affordable, and efficient delivery across Uganda. Below is our official shipping policy outlining our delivery zones, timelines, and payment-related procedures.
📦 How We Deliver
The majority of orders within Kampala, Wakiso, and Mukono are fulfilled by our dedicated Same-Day Delivery Team, ensuring full control and accountability from dispatch to doorstep.
For other regions, we collaborate with trusted partners to deliver your orders swiftly and securely.
💳 Secure Payment Options
To stay protected under our Buyer Protection Program, we encourage you to use any of the following secure methods :
Mobile Money – MTN MoMo or Airtel Money
Bank Transfer – Debit
Cash on Delivery (COD) – available for customers in Kampala, Wakiso & Mukono.
Service Level | Coverage | Delivery Commitment | Fulfilment Method |
|---|---|---|---|
Express / Same - Day Delivery | Kampala, Wakiso & Mukono | For Orders Placed Before 4pm | In-House Delivery Team |
Fast Delivery | Jinja, Mbale, Luweero, Mbarara, Mpigi & Fort Portal | 1 – 2 business days ( dispatch after payment verification) | Accredited Courier |
Standard Delivery | Upcountry & Remote Districts | 2 – 3 business days (dispatch after payment verification) | Accredited Courier |