At Fairprice Mall, we are committed to ensuring customer satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a straightforward returns and refunds process to provide peace of mind.

1. Return Policy (7-Day Return Period)
We offer a 7-day return period from the date of delivery for most products purchased from Fairprice Mall. You may return your items within this timeframe if:

• The product is defective, damaged, or faulty upon arrival.
• You received the wrong item(s).

Conditions for Returns:

• Items must be unused, unwashed, and in their original packaging with all tags intact.
• Proof of purchase (receipt or order confirmation) must be provided to complete the return.
• Certain items, including perishable goods, personalized products, or hygiene-related items, are non-returnable unless defective or damaged.

2. Refund Policy (4-Day Refund Period)
Once your returned item is received and inspected, we will process your refund. A refund will be issued within 4 business days from the date the return is approved. Refunds will be processed to the original payment method used during the purchase.

Conditions for Refunds:

• If the returned product meets the above conditions, we will issue a full refund for the product cost.
• If a refund is requested after the 7-day return period, it will not be accepted.

3. How to Return an Item: To initiate a return, please follow these steps:

1. Contact our customer service team at info@fairpricemallug.com or Call +256775430393 within 7 days of receiving your order.
2. Provide details of the product and issue (defective, damaged, wrong item, etc.).
3. Our team will guide you through the return process and provide return instructions.
4. Once the item is received and inspected, we will process your refund or offer an exchange, based on your preference.

4. Exchanges
Exchanges are available for defective, damaged, or incorrect items. If you wish to exchange an item, please follow the same return procedure, and we will assist you in selecting a suitable replacement.

5. Exceptions & Exclusions

• Products on sale or clearance may not be eligible for returns or refunds.
• Custom-made, personalized, or perishable items are excluded from the return and refund policy unless they are defective.

6. Customer Service
If you have any questions or need assistance with your return, please reach out to our customer service team

CONTACTS:

Address: Kooki Tower, Buganda Road, Kampala, Uganda

E-mail:  info@fairpricemallug.com 

Phone Number:  +256775430393

Opening Hours:  Mon - Sat : 9am - 6pm

We are here to help ensure your experience with Fairprice Mall is smooth and satisfactory.

Note: This policy is subject to change. Please check for updates periodically.