Shipping Policy

Last updated: May 17, 2024

At Fairprice Mall, we strive to provide reliable, affordable, and efficient delivery across Uganda. Below is our official shipping policy outlining our delivery zones, timelines, and payment-related procedures.

📦 How We Deliver

The majority of orders within Kampala, Wakiso, Mukono and Mpigi are fulfilled by our dedicated Same-Day Delivery Team, ensuring full control and accountability from dispatch to doorstep with Free Delivery.

For Upcountry Regions, we collaborate with trusted partners  to deliver your orders swiftly and securely at a fee.

💳 Secure Payment Options

To stay protected under our Buyer Protection Program, we encourage you to use any of the following secure methods :

  • Mobile Money – MTN MoMo or Airtel Money

  • Bank Transfer – Debit

  • Cash on Delivery (COD) – available for customers in Kampala, Wakiso, Mukono & Mpigi

Service Level

Coverage

Delivery Commitment

Fulfilment Method

Express / Same - Day Delivery

Kampala, Wakiso, Mukono & Mpigi

For Orders Placed Before 4pm

In-House Delivery Team

Standard Delivery

Upcountry & Remote Districts

1 – 3 business days (dispatch after payment verification)

Accredited Courier